: : Returns : :
If you are deeply unsatisfied or the product is defective, please email info@shopstarlit.com with "Return" and your order number in the subject line, within 5 days of receipt of your order. We will review the return request and do our best to resolve any issues.
Spell Kits, Candles, Incense, Crystals and all other miscellaneous products are Final Sale.
Any return requests beyond the 5 day grace period will not be reviewed and is considered a FINAL SALE.
Any authorized returns MUST BE RETURNED WITHIN 14 DAYS OF ARRIVAL and the item(s) must be returned unused, undamaged, and shipped back with the original packaging.
Customers are responsible for all return shipping fees or costs.
For all international orders, please email info@shopstarlit.com with "Return" and your order number in the subject line and we will address the return on a case by case basis.
Any damage, theft, or loss to the product occurring after arrival is not the responsibility of StärLīt by Romie Bo.
: : Exchanges : :
We accept exchanges or store credit within 30 days of purchase.
To complete your return, exchange, or store credit, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.
When returning or exchanging items, please be sure to pack items carefully in the same way you received them.
We reserve the right to refuse shipment of poorly packed items.
We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.
Upon receipt of the returned item(s) we will ship out the new item.
International Orders are not eligible for free shipping for exchanges and return labels.
: : Important Policy : :
Merchandise must be received in NEW condition and intact, or we will refuse the return.
When returning or exchanging items, please be sure to pack items carefully in the same way you received them.
We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.
We do not accept returns on special orders or sale items.
We will pay the return shipping costs and refund your initial shipping cost if the product is defective or the return is a result of our error.
All returns that are deemed damaged, worn, or returned outside of the above guidelines are subject to a 10%-40% restocking fee, depending on the devaluation of the item.
: : Late or missing refunds : :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopstarlit.com.
: : Missing or stolen packages : :
StärLīt by Romie Bo is not responsible for any lost or stolen packages, and will not reimburse or duplicate any stolen or lost items from USPS.
Customers are responsible for ensuring the shipping information provided is secure and accurate. If items are lost or stolen, a claim can be filed directly through USPS.
